Manage customer compliance

This topic describes how to manage customer compliance.

Add customer data to a blocklist

Use this process to add customer data to a blocklist.

Blocklists help to prevent fraud and criminal activity. Blocklists are lists of customer attribute values that are blocked from buying from you. For example, if a customer attempts to make a purchase from you with a credit card or fingerprint that is in a blocklist, the transaction is blocked and will not be processed. For more information, see Blocklists.

1. Log in to Rebilly.
2. In the left navigation bar, press Data tables, then press Customers.
3. In the Name column, press a customer's name.
4. In the right of the screen, press , then press Block customer.
5. Select a blocklist type and specify blocklist criteria.
6. Press Save.

Enhanced Due Diligence (EDD)

Use Enhanced Due Diligence (EDD) to confirm customer-provided information against public sources for multiple risk factors such as arrest, fraud, bankruptcy, and occupation information. This feature provides search logs for every automatic check. For more information, see Enhanced Due Diligence (EDD).

Request KYC documents

Use this process to request KYC documents from your customer. This process generates a link that is shared with the customer. When the customer opens the link, they are guided through document submission process. For more information, see KYC.

1. Log in to Rebilly.
2. In the navigation bar, press Data tables, then press Customers.
3. In the Name column, press a customer's name.
4. In the right of the screen, press , then press Request KYC documents.
5. Under Select document types, select one or more documents types to request from the customer. For more information on document types and how they are analyzed, see Automated KYC document analysis.
6. For each document type, to set the number of allowed failed upload attempts, in the Max attempts field, enter a number.
7. Optionally, if you selected the Identity proof document type:
   • To require the customer to take a "selfie" during the document upload process, select the Request selfie checkbox.
   • To use face liveness detection when the customer is taking a "selfie", select the Face liveness checkbox.
     Face liveness detects if spoofs are presented to the camera, such as printed photos, digital photos, digital videos, or 3D masks, as well as spoofs that bypass the camera, such as pre-recorded or deepfake videos. Face liveness detection uses a strict process. In some cases, such as in an environment with poor lighting, customers may find this difficult to complete.
8. Optionally, if you selected the Identity proof document type, and want the customer to upload a document that contains their signature, select the Require signature checkbox.
9. In the Document verification level section, select from the following:
   • Strict: Strict verification requirements. Use this option for requests that relate to credit transactions.
   • Moderate: Moderate verification requirements. Use this option for requests that relate to sale transactions.
   • Basic: Basic verification requirements. Use this option for KYC requests that do not require a high level of verification.
10. Optionally, enter a message which describes the reason for the documentation request.
11. In the Redirect URL field, specify a URL where the customer is directed after they submit KYC documents
12. Press Generate link.
13. Share the generated link with the customer.

Upload KYC documents

Use this process to upload KYC documents on a customer behalf. For more information, see KYC.

1. Log in to Rebilly.
2. In the navigation bar, press Data tables, then press Customers.
3. In the Name column, press a customer's name.
4. In the right of the screen, press , then press Upload KYC documents.
5. Upload the customer's KYC documents.

View completed customer AML checks

Use this process to view completed customer Anti-Money Laundering (AML) checks for a particular customer. For more information on customer AML checks and how to manage reviews, see Manage AML.

1. Log in to Rebilly.
2. In the left navigation bar, press Data tables, then press Customers or Leads.
3. In the Name column, press a customer or lead name.
4. In the right of the screen, in the AML checks section, view the details of completed AML checks.
   To view more information on a particular AML check, press the ID number of a check.
   AML check time and date information is also displayed in the customer's timeline.

View uploaded KYC documents

Use this process to view uploaded customer Know Your Customer (KYC) documents. For more information, see Upload KYC documents and Manage KYC documents.

1. Log in to Rebilly.
2. In the left navigation bar, press Data tables, then press Customers or Leads.
3. In the Name column, press a customer or lead name.
4. In the right of the screen, in the KYC & AML section, a list of uploaded KYC documents is displayed.
5. In the document column, press a KYC document to view it.