Customer management
Rebilly provides comprehensive customer management. You can manage customer data, payment methods, subscriptions, invoices, quotes, credit memos, and other relationship models, as well as perform customer-related interactions. Customers are managed in the Data tables section of Rebilly.
A customer is an entity that purchases goods or services from a merchant, and is the payee in any transaction that is credited to the merchant. Customers are associated with payment cards, subscriptions, invoices, quotes, credit memos, and other miscellaneous relationship models.
A merchant is an entity that sells products or services to customers. Merchants integrate Rebilly into their website or checkout flow to process and manage payments.
Customer interactions
The following customer interactions are available in Rebilly.
| Interaction | Description |
| Blocklist a customer | Block customers from making purchases. Blocklists help to prevent fraud and criminal activity. Blocklists are lists of customer attribute values that are blocked from buying from you. For example, if a customer attempts to make a purchase from you with a credit card or fingerprint that is in a blocklist, the transaction is blocked and will not be processed. For more information, see Blocklists. |
| Add a note, attachment, or tag to a customer activity | Add information to a customer's timeline, or to tag a colleague, or tag Rebilly support to get their input or help. |
| Collect payments | Collect payments from customers using hosted payment forms. |
| Create orders | Create an order on behalf of a customer. |
| Credit memos | Create credit memos for customers. |
| Create quote | Create a quote for a customer. |
| Edit customer details | Edit customer details, such as name, email, and address. |
| Edit or view lead sources | Edit lead sources, such as the source of the customer, like a website, advertisement, or referral. |
| Use Enhanced Due Diligence (EDD) | Use Enhanced Due Diligence (EDD) to confirm customer-provided information against public sources for multiple risk factors such as arrest, fraud, bankruptcy, and occupation information. |
| Generate and share a billing portal link | Generate and share billing portal links. Customers use billing portals to add new payment cards or update their address in advance of a renewal. This process creates a unique link that can be shared by email or in live chat. |
| Manage a customer's payment instruments | Manage customer payment instruments, such as credit cards, bank accounts, and digital wallets. |
| Manually add customers | Manually add customers to Rebilly. |
| Manage a customer's tax ID numbers | As a merchant, you may need to display a customer's tax ID number on invoices you issue. |
| Create and redeem coupons | Create coupons, and redeem coupons on behalf of customers. |
| Refund transactions | Refund transactions for customers. |
| Request deposits | Create and share deposit request links. When the customer opens this link, a hosted deposit form is displayed with amounts that are configured based on your deposit strategies. |
| Request a payout on behalf of a customer | Request payouts on behalf of customers, using hosted payout forms. Or, send a payout to a customer. |
| Send a payout to a customer | Send payouts to customers. |
| Tag customers | Tag customers to categorize them, or to add notes, comments, or attachments to the customer timeline. |
| View a customer's active subscriptions | View or cancel active subscriptions for customers. |
| View customer details and activity | View customer-specific information and activity, such as: payment, billing, and log data from the customer detail page. |
| View a customer's orders | View a customer's active, upcoming, pending, past subscriptions. |
Know Your Customer (KYC) and Anti-Money Laundering (AML) related interactions
To use KYC or AML fetaures, you must activate the Rebilly KYC or AML add-on. For more information, see KYC & AML.
| Interaction | Description |
| Request KYC documents | Generate a link that is shared with the customer. When the customer opens the link, they are guided through the document submission process. For more information, see KYC. |
| Upload KYC documents | Upload KYC documents on behalf of a customer. |
| View uploaded KYC documents | View a customer's uploaded KYC documents. |
| View completed AML customer checks | View a customer's completed AML checks. |